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small{text-overflow:ellipsis;white-space:nowrap;color:var(--text-dim);overflow:hidden}.conversation-card time{color:var(--text-mute);font:10px var(--font-mono);align-self:start}.conversation-panel{grid-template-rows:auto minmax(340px,1fr) auto;min-height:0;display:grid}.conversation-header{border-bottom:1px solid var(--border);background:#0c1016;align-items:center;gap:12px;padding:16px 20px;display:flex}.conversation-header h2{margin:0;font-size:17px}.conversation-header p{color:var(--text-dim);margin:3px 0 0;font-size:12px}.conversation-header b{color:var(--brass);font-weight:500}.conversation-online{color:var(--st-livre);align-items:center;gap:7px;margin-left:auto;font-size:12px;display:flex}.message-thread{background:repeating-linear-gradient(0deg,#0000 0 31px,#ffffff03 32px);min-height:0;padding:22px;overflow-y:auto}.message-row-wrap{display:flow-root}.message-day{background:var(--surface);width:max-content;color:var(--text-mute);font:10px var(--font-mono);border-radius:99px;margin:0 auto 14px;padding:4px 10px}.message-bubble{background:var(--surface-2);clear:both;border-radius:12px;max-width:72%;margin:0 0 9px;padding:11px 13px 7px}.message-bubble.outbound{float:right;border:1px solid var(--brass-line);background:#52a84324;border-bottom-right-radius:3px}.message-bubble.inbound{float:left;border-bottom-left-radius:3px}.message-bubble p{white-space:pre-wrap;margin:0;line-height:1.45}.message-bubble footer{color:var(--text-mute);font:9px var(--font-mono);justify-content:flex-end;gap:6px;margin-top:5px;display:flex}.message-bubble>small{color:var(--st-bloqueado);display:block}.message-composer-shell{border-top:1px solid var(--border);background:#0c1016;padding:12px 16px 14px}.message-composer{grid-template-columns:1fr auto;gap:8px;display:grid}.message-composer textarea,.ticket-form input,.ticket-form select,.ticket-form textarea{box-sizing:border-box;border:1px solid var(--border);background:var(--surface);width:100%;color:var(--text);font:inherit;resize:vertical;border-radius:9px;padding:11px 12px}.message-composer button,.ticket-form>button{background:var(--brass);color:#061006;border:0;border-radius:9px;padding:0 18px;font-weight:700}.message-composer button:disabled{opacity:.45}.message-quick-replies{gap:7px;margin-top:8px;display:flex;overflow-x:auto}.message-quick-replies button{border:1px solid var(--border);background:var(--surface);color:var(--text-dim);white-space:nowrap;border-radius:99px;padding:6px 10px}.conversation-context{background:#0d1117;padding:22px;overflow-y:auto}.guest-context-card,.ticket-form-card,.open-ticket-list{border:1px solid var(--border);background:var(--surface);border-radius:12px}.guest-context-card{margin:20px 0 14px}.guest-context-card>div{border-bottom:1px solid var(--border);grid-template-columns:90px 1fr;padding:12px 14px;display:grid}.guest-context-card>div:last-child{border-bottom:0}.guest-context-card span{color:var(--text-mute);text-transform:uppercase;font-size:11px}.ticket-form-card{border-color:var(--brass-line);padding:16px}.ticket-form-title{color:var(--brass);gap:10px;display:flex}.ticket-form-title div{gap:3px;display:grid}.ticket-form-title small{color:var(--text-dim)}.ticket-form{gap:11px;margin-top:16px;display:grid}.ticket-form label{color:var(--text-dim);gap:6px;font-size:12px;display:grid}.ticket-form>button{min-height:44px}.ticket-checkbox{align-items:center;grid-template-columns:auto 1fr!important}.ticket-checkbox input{width:auto;accent-color:var(--brass)}.open-ticket-list{margin-top:14px;overflow:hidden}.open-ticket-list>div,.open-ticket-list article{border-bottom:1px solid var(--border);justify-content:space-between;gap:10px;padding:12px 14px;display:flex}.open-ticket-list p{color:var(--text-dim);padding:0 14px;font-size:12px}.open-ticket-list article{display:grid}.open-ticket-list article span{color:var(--text-mute);font-size:11px}.messaging-empty{color:var(--text-dim);padding:18px;font-size:13px}.composer-empty{border-top:1px solid var(--border);margin:0}.messaging-empty-state{text-align:center;color:var(--text-dim);place-self:center;gap:8px;display:grid}.messaging-empty-state strong{color:var(--text);font:24px var(--font-serif)}@media (max-width:1180px){.messaging-workspace{grid-template-columns:220px minmax(380px,1fr)}.conversation-context{border-top:1px solid var(--border);grid-column:1/-1}}@media (max-width:760px){.messaging-header{flex-direction:column;align-items:flex-start}.messaging-workspace{display:block}.conversation-list{max-height:240px}.conversation-panel{border-right:0;min-height:640px}.conversation-context{padding:16px}.message-bubble{max-width:88%}}.messaging-intent-card>p{color:var(--text-dim);margin:0;line-height:1.45}.intent-review-actions{grid-template-columns:1fr 1fr;gap:8px;display:grid}.intent-review-actions button{width:100%}.intent-success{color:var(--ready)!important}.ai-reply-card{margin-bottom:14px}.ai-reply-card .ticket-form>p{color:var(--text-dim);margin:0;font-size:12px;line-height:1.5}.ai-reply-meta{font-family:var(--font-mono);color:var(--brass)!important}.ai-reply-rationale{color:var(--text-mute);line-height:1.45}